What methods of payment do you accept? | We accept cash, all major credit and debit cards, and contactless payments. Payment is due at the time services are completed. If you have questions about payment options, feel free to contact us beforehand. |
Will you provide a detailed invoice once the repairs are completed? | Yes. Once your repairs are finished, we provide a detailed invoice outlining the work performed, parts used, and all associated costs. If you have any questions about your invoice, our team will be happy to walk you through it. |
Will you call me with any unexpected expenses or discoveries during the repair? | Yes. If we discover any additional issues or costs during the repair process, we will contact you first to explain the situation and review your options. No additional work is performed without your approval. |
Will you explain the details of the necessary repairs? | Yes. We take the time to explain all recommended repairs in clear, straightforward terms so you understand what your vehicle needs and why. We're happy to answer any questions and make sure you feel comfortable before any work is performed. |
Can you help with a car inspection for buying a used vehicle? | Yes. We offer pre-purchase vehicle inspections to help you make an informed decision before buying a used car. Our technicians will inspect the vehicle and provide an honest assessment of its condition, including any existing or potential issues. |
Are your mechanics qualified and certified? | Yes. Our workshop is staffed by qualified and experienced technicians, and we also have apprentices training in diesel fitting and light vehicle mechanics. All apprentice work is closely supervised by our qualified technicians to ensure all repairs meet our high standards of quality and safety. |
What types of vehicles do you service or repair? | We service and repair all types of vehicles, including light and heavy vehicles, commercial vehicles, trucks, prime movers, trailers, heavy machinery, and earth-moving equipment. No matter the size or type, our experienced team is equipped to provide professional and reliable care. |
Can I get a written estimate before any work is done? | We understand the importance of knowing costs upfront, but a precise estimate requires inspecting your vehicle first. Some problems may seem straightforward but could involve more work than expected. We always discuss any necessary repairs and associated costs with you as the work progresses, so you're never caught by surprise. |
Do you offer emergency repairs or roadside assistance? | Yes. We provide 24-hour breakdown assistance and on-call truck breakdown support. If your vehicle breaks down, our team can help get you back on the road safely and as quickly as possible. |
Do you offer after hours service? | Yes. We can provide after hours assistance. Please be advised you will be charged a callout fee and this service may take a little longer as we will have to call staff in to attend to your needs. |
What services do you provide? | We offer a wide range of services to keep your vehicles and machinery running smoothly, including: - Mechanical Repairs and servicing
- Roadworthy and HVRAS inspections
- Air conditioning repairs
- Auto electrical diagnostics and repairs
- Hydraulic repairs
- Fleet maintenance and management
- Transport and machinery hire
- Field service
Our experienced team is equipped to handle both light and heavy vehicles, as well as commercial and industrial machinery. |